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We advise you to book your appointments in advance, so that we may best accommodate your needs. To confirm and secure your reservation, a credit card will be required. Please note that we do not differentiate or distinguish between our male and female therapists or their nationalities, as all of our therapists are experienced, qualified professionals who are trained to assure your privacy and comfort at all times. Should you have any preferences, please request them when making your reservation.



We require 24 hours’ notice to re-schedule or cancel your reservation. Reservations made within a 24-hour period cannot be changed or cancelled. All cancellations must be made directly by calling: +44 (0) or by emailing us at Cancellations made with less than 24 hours’ notice or failure to arrive for an appointment will incur the full charge of the treatment.



For best results, we recommend men shave on the day of a facial. For women we recommend shaving or waxing either the day before or after any thermal or body treatments such as a body wrap or scrub.



Please arrive at least 15 minutes prior to your scheduled appointment time. This will allow you to enjoy the spa’s relaxing environment and a soothing cup of fresh herbal tea, whilst your therapist conducts a holistic consultation to determine your personal needs. Treatments begin and end on time in order not to inconvenience the following guest.



Robes and slippers are provided for use during your visit for spa days and wellness retreats only. It is advisable to wear undergarments beneath your bathrobe.

Our therapists are trained in professional draping to cover you appropriately during treatments to maintain your privacy.   Leisurewear/Sleepwear or T-shirts with comfortable trousers or shorts are ideal attire. 



We aim to provide a peaceful setting for all guests, so ask you to please keep your mobile devices on silent. Alcohol and smoking are not permitted.

The Spa Team reserves the right to refuse access to anyone whose dress or behaviour may disturb or endanger other guests at the spa or surrounding areas.



We advise you not to bring or wear valuables whilst using our facilities. During Spa sessions, you will be asked to remove all jewellery which stays with you in the room. We advise leaving bags and larger bulky items in your car or not bring with you.  Coats and shoes are accommodated for.  The company will not take liability for any loss of or damage to personal articles.



Holistic consultations are carried out before all treatments. Please be aware that some treatments are not suitable for certain conditions and it is in your best interests if we suggest an alternative treatment. Always consult your doctor first about any concerns you may have about your health. In certain cases written permission or a signed personal disclaimer will be required by your GP/specialist prior to any treatments being conducted. We hold a NOT TURN AWAY policy, however, and some gentle theories such as Reiki are permitted.  Our practitioners are all highly qualified and will guide.  



Please inform us if you suffer from allergies, sensitivities, high blood pressure, diabetes, a heart condition or any other physical ailments or injuries at the time of your reservation to allow the best possible treatment experience for you. We have treatments designed specifically for expectant mothers. Please notify us when making a reservation if you are pregnant and we will guide you through the treatments suitable for you. We also offer various therapies for during and post cancer, please enquire within.



It is very important to drink water after your treatment. Take time to relax immediately afterwards, as this will help ensure you experience the full benefits of your treatment.



Access to spa lounge is included with any Signature treatments or bookings of two hours or more. Out of respect of all of our guests, we kindly ask you to keep your modesty and use your bathrobe in all Spa areas.



All persons under the age of 16 wishing to have a treatment or use the facilities are regarded as minors and must be accompanied
by a parent or legal guardian. Please be aware that there is not a permanent lifeguard in attendance in the pool area. Please note family friendly swimming times are daily from 9:00am-11:00am and 3:00pm-6:00pm. There is strictly no access to the fitness centre for persons under the age of 16.



To continue your well-being regime at home, products used during the treatments are available for purchase on departure.



Spa treatments or packages are an ideal gift for a special occasion. Gift certificates are non-refundable and non-transferable.



We accept all major credit cards and cash. Valid identification and credit card authorisation are required for third party payment.



Gratuities are not included in your final bill and are at your discretion.

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